Have a question or problem with the site? You can find over 90% of questions asked us below. For those you cannot find, please contact us and we'll try to get back to you same day - and if not, by NextDay for sure. ;) Anime - Your Way - NextDay!

1. When do I get my OOS (Out of Stock) items?
2. What if I want to cancel an order?
3. When do I get free shipping? What are your shipping rates?
4. What are the shipping methods?
5. How do I modify an order?
6. What if I ordered an item that shipped, but want to cancel it before it gets here?
7. What region code do the DVDs work with? What devices can I play the DVDs on?
8. What kind of payment methods are acceptable (USA and Internationally?)
9. What are all the discounts possible?
10. What are your return policies?
11. My cart isn't displaying items correctly!
12. I can't find the answer to my question here or I have a comment, complaint, suggestion, I want a title and I cannot find it!, etc.
13. Where are my DVDs?
14. How do I pay by check / money order?
15. I received a type 3 error message when checking out.
16. I returned DVDs for replacement or refund, where's my new DVDs/money?
17. How do I track my package?
18. My DVD case is broken, will you fix it?
19. How do I check the status of my order?
20. I ordered from a website other than NextdayAnime, but it seems you guys are the ones sending my order.
21. What does the down arrow mean (i.e. what is the daily adjust mean)?

 

1. When do I get my OOS (Out of Stock) items? 

All out of stock items are shipped within 2 weeks on average. In some cases, within a day, but never later than 30 days. If we were to ever ship later than 30 days, we'd compensate you with a coupon of your next order - Guaranteed.

2. What if I want to cancel an order?

If you do not wish to receive a previously ordered OOS (out of stock) item that has been out of stock for more than 30 days, please contact us. Also, if you have an unpaid order, you can cancel it inside of your online account center. We do not allow cancellation of orders that have been paid for any reason other than these. See #6 below for further details.

3. When do I get free shipping? What are your shipping rates?

All orders over $90.00 of the final price will receive free shipping. All other orders are billed at a flat rate of $5.76 per shipment to ALL US addresses regardless of the weight or quantity of titles ordered. All international orders will be billed at $5.00 + approximately $0.20 per ounce International shipping fee.

4. What are the shipping methods you use? 

USPS with more options to come in the very near future.

5. How do I modify an order?

For unpaid orders, simply cancel the order through your online account. If it has been paid and you made a mistake, please email us immediately. Please note that we may not have time to change it before it ships with our speedy shipping, so please try to make sure you place the correct order everytime.

6. What if I ordered an item that shipped, but want to cancel it before it gets here?

If you didn't get a chance to cancel an item before it has shipped, all is NOT lost. Simply put 'return to sender' if possible, or ship the items back to us without ever opening the package and make sure it is back in our office within 14 days of the day we send it (postmark on our originally sent package must be within 14 days of the day we receive it). We will refund you per our refund policy only, no exceptions.

7. What region codes are the DVDs - what DVD players will they work with?

All of our imported DVDs work on any game consoles, any NTSC DVD players, DVD-ROMS - anywhere. If you ever get the incorrect region, return it for a replacement free of charge. 

8. What kind of payment methods are acceptable (USA and Internationally?)

USA: We accept checks, money orders, and credit card payments (we accept cash too, but we do not recommend send cash in the mail. You accept the risk if you choose to pay with this cash.). 

International: We accept all payment in US dollars which is in the form of: International Money Order, cash, International Bank Draft. We do not recommend sending cash however. We do not accept any other form of payment (such as Western Union).

9. What are all the discounts possible?

There are a number of them - and they can all be used TOGETHER when available! (Except on bulk orders which are 100+ DVDs per order - only the bulk rate applies to this.)

• Coupons (vary in price)

• Bonus Discount (Just for fun)

• Ikeko Discount (Ikeko's choice of discounts, usually her favorites)

• Volume Discount (orders of every $200 get $5 off - in conjunction with all other discounts. ($400 get $10 OFF, $600 gets $15 OFF, etc.)

• Timer Discount (The price of this title will DROP every day until someone buys it!)

• Over Stocked Discount (If we get too many in of this title, we discount it to clear inventory)

• Combination Discount (COMBO) (Special items we group together for additional savings when you buy them at the same time)

• Shipping Discount (all orders over $90 get FREE shipping, not to mention are already lowest shipping price guarantee)

• Out of Stock Discount (If we run out of stock, we give you incentive to buy it now anyway while you are here, usually around $0.50 - $1.00 per out of stock item, currently set at $0.75 per title ordered - good for all orders, all titles out of stock)

• Our Price (Well, this you can consider a discount. It is simply our already highly discounted price off the list price)

• Used Discount (If we have stock that is used but still working (generally Mint condition), we greatly discount it. Great bargains found here if you can find them. USED items are marked clearly)

• Gold Points Discount (For all people who earn 10+ gold points receive at least 1% OFF ALL future purchases, 20+ gold points is at least 2% OFF ALL future purchases, 50 or more is 3% OFF ALL future purchases. You earn Gold Points with every $10 purchased (every multiple of $10 per order receives 1 Gold Point)

• Bulk Order Discount (This is massive -- you buy massive as a bulk order member, you will get them at unheard of prices. Good for 100+ DVDs bought per time).

 

10. What are your return policies?

• Please see our Super Shipping Guarantee and especially our 30-day Money Back policy! Also see question #2 in the help section here about canceling orders. Your packing slip/receipt has the return address, and needs to be sent back with the returned merchandise to receive a refund.

11. My cart isn't displaying items correctly!

• First, make sure your cookies are ENABLED (Turned On). This is the best way. We still allow the shopping functions to work without cookies, but it takes longer, and there may be a few aesthetic errors or display problems. If after you enable your cookies, and it still doesn't work, make sure you haven't just ordered. You'll be prompted once if you want to delete your old cart items the next time you stop by, or exit the secure order form. Also enable Javascript in your web-browser. This is less important, but will make things run slightly faster and look a little nicer. To see your actual shopping cart items at anytime, go to checkout and they will be displayed clearly.
  
  If this hasn't helped, please see below for our contact information on the last question.

12. I can't find the answer to my question here or I have a comment, complaint, suggestion, I want a title and I cannot find it!, etc.

• No problem! Just send us an email through your online account, and we'll try to answer you within 48-72 hours. Please note that due to the volume of emails we receive, we cannot always reply in a timely fashion, and some emails sent may not receive a response (such as suggestions, strange queries, other crazy requests or comments that people send us). To contact us, you will need to first sign-up for an account (to avoid spam engines from stealing our email address). You do so by adding an item to your shopping cart, then simply completing the first page of information on your cart (where it requests your email address, billing and shipping info, etc). You do not need to complete payment on the final check-out, simply make sure your email is verified after the first screen. If for any reason you have trouble or just need to ask a question, please ask our live chat support staff. You can reach them at any time in the upper-right hand corner of our website.

13. Where are my DVDs?

• ALWAYS check your online account here when you want to know when you'll get your DVDs. If you don't receive your package within 5 days of the LAST day you were expecting to receive them, then contact us through your online account AFTER checking the status of your order. We will not respond to any email inside of this time frame regarding shipment information since it 99.99% of the time is on the way. If you paid by check or money order (and took some time to send in payment), your DVDs may go out of stock before payment arrives. In this case, we will wait until all DVDs are back in-stock and then send the entire order. If you want to avoid this, please pay by credit card directly through our website or by Paypal (Paypal may take 24-48 hours for us to receive payment however and the same problem may occur, though less likely than mailing payment.)

14. How do I pay by check/money order?

• Simply use the site as if you were going to make a credit card order, but on the payment options, choose paying by check/money order/paypal. After you complete check out, you will receive an email on how to mail payment (and the final screen will also have instructions to do this).

15. I received a type 3 error when checking out.

• This means that the credit card processor was under going maintenance. Simply wait a few minutes, go get a drink, come back and try again. The average down time is 2.5 minutes, and rarely longer than 5 minutes in this situation. No money is transacted when this error occurs.

16. I returned DVDs for replacement/refund, where's my new DVDs/money?

• We will try and return your packages or refund your money in a timely fashion. Please allow two weeks for a change in status on refunds and replacements. Please note that some replacements may require us to order more discs and that can take longer. WE WILL refund you (or replace your discs) regardless. Please be patient as we work hard to assist your in these matters. 

17. How do I track my package?

• If you choose the delivery confirmation option when you ordered, you will be able to track your package from within your online account by going to your order history and selecting the order you wish to track. If you did not, then there is no tracking available.  

18. My DVD case is broken, will you fix it?

• IF you choose the insurance (delivery confirmation right now) as an option, and if your 1-disc DVD case came broken and you'd like a new one, simply return the case and we will mail a replacement. If your gatefold case came broken and you selected the insurance option, please return it only and we will fix it, then send it back to you. Please note that often times it's cheaper for you to just get a replacement at a local store (like Best Buy for example) on the 1-DVD cases, or using a Hot Glue Gun to fix gatefolds. 

19. How do I check the status of my order?

• Login to your account here, and go to your order history. Select the order and press the 'Go!' button.

20. I ordered from a website other than NextdayAnime, but it seems you guys are the ones sending my order.

• If you need to check the status of your order, you will be able to login to your account here for more information. Please use the password you were sent by email when you ordered and your email address it was sent to as your login. If you have deleted or misplaced the email, you can use the password retrieval function on the log-in page to have it re-emailed to you.

21. What is the price adjust (down arrow) mean?

• This is like a daily stock market! Every day the price of EVERY item on our website will get cheaper EXCEPT - when an item is purchased it resets to it's normal price! So, you can try and save a few cents by waiting until tomorrow to buy, but you may end up paying more if someone buys it before you do! Read detailed information here!